RETURN POLICY

INFORMATION ABOUT RETURN/PAYMENT/DELIVERY/RIGHT OF WITHDRAWAL

ORDER AND PAYMENT PROCEDURE

a. After the amount of TL including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the buyer, it is processed on the PoS of the relevant bank card. Therefore, an order confirmation email is sent to the customer before the orders are shipped. No shipment is made without sending an order confirmation email.

 

b. Any disruption in the process or problems that may arise related to the credit card is notified to the buyer by using one or more of the phone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact the bank. The time of processing of orders is not the moment of placing the order, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) is determined to reach the seller's accounts.

 

c. If it is understood that the goods subject to the contract cannot be supplied for an exceptionally justified reason and/or if the inventory problem is encountered, another goods of equal quality and price may be sent to the buyer, or in accordance with the buyer's desire and choice; another new product may be sent, the product may enter the stock or the other obstacle to delivery may disappear, and/or the order may be canceled.

 

d. In cases where the obligation to deliver the goods subject to the contract becomes impossible, the buyer is notified of this situation and the total price he has paid and any documents that put him under debt, if any, are returned to him within ten days at the latest and the contract is cancelled. In such a case, the buyer will not claim any additional material and moral damages from the seller.

 

e. http://www.gzorganic.net in the internet environment, buyers who do not want to use credit card information are offered cash transfer order opportunities. In payment by wire transfer, the buyer can select the most appropriate Bank and make the transfer. If EFT has been made, the date of transfer to the account will be taken into account. “Sender information”must be the same as the invoice information and the order number must be written when making a transfer and/or EFT.

 

DELIVERY

a. The product/products will be delivered to the address of the buyer by the seller's contracted cargo. The delivery time is 30 (thirty) days from the sending of the order confirmation mail and the establishment of the contract. This period may be extended for a maximum of 10 (ten) days, provided that the recipient is notified in advance in writing or by a continuous data carrier.

 

b. In areas where the cargo company delivers one day a week, there may be inaccuracies and deficiencies in the shipment information, and in cases such as some social events and natural disasters, there may be sagging during the specified day period. Because of these sagging, the buyer cannot impose any liability on the seller.

 

c. If the product is to be delivered to another person/organization other than the buyer, the seller is not responsible for the extra shipping costs that may arise as a result of the person/organization to be delivered not accepting delivery, inaccuracy in the shipping information and/or lack of place of the buyer.

 

d. Delivery problems if the product/products did not reach the customer in the content of the specified days to customer service iletişim@........com the e-mail address must be notified immediately by using it.

 

e. In case of a damaged package, the damaged packages should not be delivered and a report should be attached to the shipping company official. If the cargo company official believes that the package is not damaged, the buyer has the right to open the package there and check that the products were delivered undamaged and request that the situation be determined again with a record. After the package is delivered by the buyer, it is accepted that the cargo company has performed its duty in full. If the package has not been accepted and the record has been kept, the situation should be reported to the seller's customer service as soon as possible with the copy of the record remaining in the buyer.

 

RIGHT OF WITHDRAWAL

a. Recipient, without assuming any liability and without giving any reason legal or criminal, for the sale of goods transactions from the date of delivery service from the date of purchase transactions for the sale of 14 (fourteen) days is entitled to exercise the right of withdrawal, if 15 of the regulation on distance contracts. Exceptions to the right of withdrawal are shown in accordance with Article 15 of this agreement on products that will be provided to the buyer by the seller under this agreement.Jul. Because it is among the exceptions to the scope of the article, decidedly the buyer will not be able to exercise his right of withdrawal.

 

BUYER'S RIGHTS AND OBLIGATIONS

a. The buyer agrees and undertakes to fully and fully perform the acts imposed on him under this agreement.

 

b. The buyer agrees and undertakes to pay in accordance with the specified form of payment, that he / she has accepted the provisions of this Agreement and that he / she has filled out the information specified in the contract correctly and completely.

 

c. Buyer, http://www.gzorganic.net the seller's Name, Title, Open address, telephone and other access information from the website, the basic characteristics of the goods subject to sale, the sale price, including taxes, payment method, delivery conditions and costs, etc. all preliminary information about the goods subject to sale and the exercise of the right to “withdraw” and how to use this right, the official authorities where they can communicate their complaints and objections, etc. it accepts and declares that it has clear, clear and appropriate information about it in accordance with the internet environment, confirming this preliminary information electronically.

 

d. Depending on the previous article, the buyer has the terms of order and payment of the product, instructions for use of the product , measures taken against possible situations and warnings http://www.gzorganic.net it declares that it has read the order/payment/use procedure information and has provided the necessary confirmation in electronic form.

 

e. Buyer agrees and undertakes not to damage the product and its packaging under any circumstances if he wants to return the product he received, and to return the original invoice and dispatch note at the time of return. in the event that the packaging or covers of the goods in question are opened by the buyer due to the fact that the goods to be provided to the buyer under this agreement are cosmetic products; the buyer accepts and undertakes in advance that the return of the goods cannot be accepted by the seller due to both the nature of the product and the health conditions.julienne

 

f. The buyer, this Agreement and by confirming the preliminary information form electronically, the distance of the contract from the contract, which must be given by the seller to the buyer, the address, and the basic properties of the goods or services ordered, the price of goods or services, including taxes, payment and the information acquired is confirmed as complete and accurate shipping and delivery price. At the time of delivery, the buyer was destroyed, broken, the packaging was torn, etc. if the goods or services subject to the contract, which are clearly damaged and defective, are delivered from the cargo company, the responsibility rests entirely with the buyer. If this situation occurs, the buyer accepts and undertakes that the goods received by the buyer cannot be returned.

 

g. If the bank or financial institution does not pay the cost of the goods or services to the seller due to the unfair or unlawful use of the buyer's credit card by unauthorized persons after the delivery of the goods or services, the buyer is obliged to return the goods to the seller within 3 (three) days, provided that they have been delivered to him. In this case, delivery costs belong to the buyer. In this case the goods delivered to the buyer by the seller in the way of product and packaging damage to goods or packaging of the goods in question in case of opening of the valves of the invoice by the buyer to the seller the price of 3 (three) days, you agree to the buyer for payment within. Otherwise, the seller reserves the right to compensation for financial losses arising from this situation.

 

h. The buyer agrees and undertakes in advance to read the documents that show the instructions for use for the products shipped with the products. The buyer agrees and undertakes that the seller shall not be liable for any damages arising from the failure to use the products in accordance with the instructions set out in the documents upon delivery of these documents to him with the products.

 

ı. The buyer agrees and undertakes in advance that the seller will not be liable for any damages that may arise otherwise, in case any illness is pre-existing in relation to the products that he will order, to meet with his doctor and place the order after receiving the approval of a specialist.